COMPLAINTS CHANNEL

The corporate culture of Trefimet S. A. has been built based on our purposes and fundamental pillars such as Safety, Quality and Productivity, giving a value framework to our work, embodied in our quality policy, internal regulations and obligation to report occupational hazards and their prevention measures, which constitute a guideline for the actions of executives, employees and third parties who develop activities for the company, based on regulatory compliance and related to good customs.

In the company we respect all our stakeholders and we are committed to working with them to comply with the obligations imposed by our role in society, so we do not engage in conduct outside the regulatory or normative frameworks or contrary to ethics.

Therefore, in order to protect these ethical standards, we make this Whistleblower Channel available to our employees, so that they can report any transgression of our values, ensuring that this line operates securely and confidentially, so that we can analyze and respond to the information provided.

The use of this QR code implies approval of the terms and conditions detailed below. You are advised to read them carefully, as they contain your rights and obligations in connection with any transaction related to this website.

  • Terms and Conditions: This platform has been developed by Trefimet S. A. with the purpose of encouraging, facilitating, channeling and communicating complaints related to sexual harassment, labor and violence at work, as well as activities contrary to those disseminated in coexistence protocol, to which the people who make up our company, suppliers, consultants and collaborators may be exposed.

You should keep in mind that: 

  • The company will analyze with due care all reports and inquiries made through this site. Please make your report as accurate and truthful as possible, do not intentionally include biased information. Intentionally providing false or misleading information may result in civil or criminal liability proceedings under the law.
  • This channel for complaints and queries has been designed to ensure the confidentiality of the information provided. It is managed and technologically supported by Trefimet S. A., and the company is responsible for the analysis, investigation and resolution of the complaints and queries received.

    The user agrees to:

    • Provide complete and reliable information regarding both the complaint or inquiry and your person in appropriate cases.
    • Record and describe real situations.
    • Maintain appropriate and respectful language.
    • Take care to write the information correctly.

      By accepting the terms and conditions, the user:

      You expressly authorize Trefimet S.A. to process your personal data provided in the context of the complaint or inquiry.


        Select the corresponding complaint:

        DATA OF THE COMPLAINANT

        DATA OF THE DENOUNCED

        THE PERSON MAKING THE COMPLAINT IS THE ALLEGED VICTIM OF THE ALLEGED VIOLATION.

        If the above answer is no, record the victim in the following table

        SITUATION BEING REPORTED

        THE RELATIONSHIP BETWEEN VICTIM AND DEFENDANT IS:

        ON THE ALLEGED SITUATIONS DENOUNCED

        In Santiago, at

        I




        The list below details the types of complaints that can be handled by our committee.

        Insider tradingInappropriate behavior with suppliers and other external entitiesInfringement of laws regulating free competitionFraud, falsification or alteration of accounting or financial informationIdentity theftImproper use of assets, common spaces, goods and/or services of the company.Robbery/ embezzlement/ theft

        Conflicts of interest or concealment of informationBribes with interested parties (Gifts, travel and invitations)Disclosure of confidential informationOthers

        Insider tradingInappropriate behavior with suppliers and other external entitiesInfringement of laws regulating free competitionFraud, falsification Alteration of accounting or financial informationIdentity theftImproper use of assets, common spaces, goods and/or services of the company.Robbery/ embezzlement/ theft

        The information provided in this form is confidential.

        We must remember:

        To maintain a work environment free of discrimination, all employment-related decisions must be made without regard to: - Sex - Race - Ethnic origin - Nationality - Sexual orientation - Gender identity - Religion - Age - Disability - Marital status - Other personal characteristics or conditions protected by national laws.