CHANNEL FOR COMPLAINTS AND QUERIES 

The corporate culture of Trefimet S. A. has been built based on our purposes and fundamental pillars such as Safety, Quality and Productivity, giving a value framework to our work, embodied in our quality policy, internal regulations and obligation to report occupational hazards and their prevention measures, which constitute a guideline for the actions of executives, employees and third parties who develop activities for the company, based on regulatory compliance and related to good customs.

In the company we respect all our stakeholders and are committed to working with them to comply with the obligations imposed by our role in society, so we do not engage in conduct outside the regulatory or normative frameworks or contrary to good customs.

Therefore, in order to protect these ethical standards, we provide our employees with this Whistleblower and Consultation Channel, so that they can report (anonymously if they wish) any transgression of our values, ensuring that this line operates securely and confidentially, so that we can analyze and respond to the information provided.

The use of the QR code, as well as the entry of complaints or queries through it implies the approval of the terms and conditions detailed below. You are advised to read them carefully, as they contain your rights and obligations in connection with any transaction related to this website.

  • Terms and conditions: This platform has been developed by Trefimet S. A. with the purpose of encouraging, facilitating, channeling and communicating reports of activities contrary to those disseminated in coexistence protocol, to which our customers, suppliers, consultants, collaborators, and other stakeholders may be exposed.

 

You should keep in mind that: 

  • The company will analyze with due care all reports and inquiries made through this site. Please make your report as accurate and truthful as possible, do not intentionally include false or biased information. Intentionally providing false or misleading information may result in civil or criminal liability proceedings under the law.

  • This channel for complaints and queries has been designed to ensure the confidentiality of the information provided. It is managed and technologically supported by Trefimet S. A., and the company is responsible for the analysis, investigation and resolution of the complaints and queries received.

  • This service offers you the option to submit your complaint or inquiry anonymously. You will be required to set a password at the end of the procedure and an automatic reporting code will be generated so that you can log in to view the status of your report at your convenience. Your report or inquiry will always remain confidential.

The user agrees to:

  • Provide complete and reliable information regarding both the complaint or inquiry and your person in appropriate cases.
  • Record and describe real situations.
  • Maintain appropriate and respectful language.
  • Take care to write the information correctly.
  • Not to publish content for which they do not have rights of use, copyright, industrial property, or other equivalent rights.
  • Not to publish content that directly or indirectly promotes arbitrary discrimination or hatred of individuals, groups and communities.
  • Refrain from posting content that incorporates advertising, promotions, offers paid services, or establishes spam systems, chain mail, etc.

By accepting the terms and conditions, the user:

You expressly authorize the Company to process your personal data provided in the context of the complaint or inquiry made.

The Company will safeguard compliance with Law No. 19,628, on the Protection of Privacy, so that the personal data to which it has access on the occasion of the complaint or inquiry made by the user will be intended solely and exclusively for the purposes that motivated its delivery.





    The list below details the types of complaints that can be handled by our committee.

    Workplace harassment and/or mistreatmentSexual harassmentRetaliationHealth risk and safe and healthy work environment

    Arbitrary discriminationConflicts of interest or concealment of informationGifts, travel and invitationsOthers

    Insider tradingInappropriate behavior with suppliers and other external entitiesInfringement of laws regulating free competitionFraud, falsification Alteration of accounting or financial informationIdentity theftImproper use of assets, common spaces, goods and/or services of the company.Robbery/ embezzlement/ theft

    Lack of job securityChemical hazardsEnvironmental risks

    The information provided in this form is strictly confidential.

    We must remember:

    To maintain a work environment free of discrimination, all employment-related decisions must be made without regard to: - Sex - Race - Ethnic origin - Nationality - Sexual orientation - Gender identity - Religion - Age - Disability - Marital status - Other personal characteristics or conditions protected by national laws.